Refund & Returns Policy

Personalized items

Every portrait is made to order from your photo, so custom items aren’t returnable for a change of mind. What we do guarantee:

• Free revisions — if the proof isn’t right, we fix it, at no cost, until you approve.
• Proof approval — nothing is printed until you say yes.
• Damaged or defective — if your item arrives damaged or misprinted, email us a photo within 14 days of delivery and we’ll replace it or refund you in full.
• Never delivered — if tracking shows your order was lost in transit, we’ll replace it or refund you.

Non-personalized items

Unused, non-personalized items can be returned within 30 days for a refund, minus return shipping.

How to request a refund

Email contact@custompawportraits.com with your order number and a quick note on what happened. Approved refunds go back to your original payment method within 5–10 business days.